Terms and Conditions

United Kingdom

Version: 10-2023
The Service (as defined hereinafter) provided by ParkBee Limited, incorporated in England and Wales with registered number 10130303 whose registered office is at 180 Borough High Street, SE1 1LB London, England (“ParkBee”, “us”, “we” or “our“), are subject to these Terms of Use (“Terms“). These Terms apply to any Agreement between ParkBee and the user of the service (“Customer”, “you” or “your“). By accessing and/or using the Services, you acknowledge and agree to these Terms and to be bound by these Terms. Please read these Terms carefully. They relate to your use of the Service and Car Parks.

Table of contents:
1. Definitions 2. Services - General 3. Parking and Service Fees 4. Bookings 5. Personal Subscription 6. Business Subscription 7. Community Members 8. Claims and Complaints 9. Parking Contraventions 10. Security of the Vehicle 11. Possessions 12. Enforcement of these Terms 13. Safety in the Car Park 14. Ticket Types and Payment Methods 15. Access and Relocation of Vehicles 16. Abandoned Vehicles 17. Prohibited Activities and Abuse 18. Confidentiality 19. Data Protection and Privacy 20. Ownership and Restrictions 21. Intellectual Property 22. Term and Termination 23. Force Majeure 24. Third-Party Applications 25. Liability 26. General 27. Governing Law and Jurisdiction
1. Definitions
Certain terms appearing in these terms and conditions have a fixed meaning (whether or not the term is capitalised) unless otherwise specified: 1.1. “Agreement” means any agreement between ParkBee and Customer regarding the use of (any aspect of the) Service, which may take any form, including an electronic agreement or distance agreement, whether in writing or otherwise; 1.2. “ANPR” means automatic number plate recognition; 1.3. “Car Park” means parking facilities in the area and/or building of garage owners managed by (or on behalf of) us and intended for the parking of vehicles; 1.4. “Confidential Information” means ParkBee’s information regarding the Service, documentation, software, trade secrets embodied therein and any other written or electronic information that is either (i) marked as confidential and/or proprietary, or which is accompanied by written notice that such information is confidential and/or proprietary, or (ii) not marked or accompanied by a notice that it is confidential and/or proprietary but which, if disclosed to any third-party, could reasonably and foreseeably cause competitive harm to the owner of such information. Confidential Information shall not include information which, as demonstrated by you, is: (i) publicly available, (ii) lawfully obtained by a party from third parties without restrictions on disclosure, or (iii) independently developed by a party without reference to or use of Confidential Information; 1.5. “Force Majeure Events” means any events or circumstances, or any combination of such events or circumstances, which are not attributable to ParkBee, including but not limited to malfunctions of the internet or other telecommunications facilities, failures by (third-) parties on which ParkBee depends when providing the Service (including but not limited to EasyPark or parties (such as garage or real estate owners) offering the Car Parks), power outage or failure, malfunctioning of the Car Parks, the defective condition of items, equipment, software, data provided by the Customer, or other materials which the Customer has instructed ParkBee to use and/or the non-availability of one or more members of staff (due to illness, strikes or otherwise); 1.6. "Parking Fee” means a part of the fee that the user pays for the use of the garage, customarily calculated as the hourly parking rate multiplied by the hours the user parked. The term Parking Fee is considered synonymous with the terms Parking Rate and for owners as Gross Revenue; 1.7. “Payment Notice” means a notification requiring the Customer to pay any unpaid payment and service fee(s) and payments owing to a breach of obligations; 1.8. "Parking Transaction" means paying for and parking through ParkBee's services by means of a Booking or Parking per minute; 1.9. “EReg” means Association of European Vehicle and Driver Registration Authorities and/or its specific member in a related country; 1.10. “Service” means the ParkBee’s software and technology for booking, accessing and using Car Parks that allow customers to park in vacant parking spaces via EasyPark, Yellowbrick, JustPark, RingGo, Mobypark and or other apps and/or applications, which may be integrated into third-party apps; 1.11. “Booking” means the online booking via the Service or a Third-Party Application connected to the Service by the Customer of any parking space (not being a designated parking space) in a Car Park on a particular date and time, by providing the Vehicle’s VRM and other personal data required (e.g. email address and phone number) for ParkBee to process the Booking as indicated; 1.12. "Parking per minute" means parking with the service go.parkbee.net. The Customer is able to pay per minute for the exact time parked, by providing the vehicle registration number and other personal data required (e.g. email address and phone number) for ParkBee to process the Parking transaction; 1.13. “Subscription” means the Agreement which allows Customer to use a specific Car Park, either for a defined period of time or not, for which it pays a monthly subscription fee to ParkBee; 1.14. “Third-Party Applications” means any third-party application, in which the Service is integrated to provide the Service (including but not limited to EasyPark, Park-line, RingGo, and/or other providers of third-party applications); 1.15. "Community" means a ParkBee service that enables garage owners to provide access to the Car Park for tenants of the garage owner via smartphone.
  1. a. Community Manager - the individual at the tenant of the garage owner who can create, modify and delete Community Members within the parking space made available;
  2. b. Community Member - the tenant's employee who parks through the Community Manager provided access to the Community Member. This access is provided through the smartphone (supporting the latest smartphone version);
1.16. “Vehicle” means any vehicle used to convey passengers or items, that enters the Car Park, including any mechanical device on wheels or tracks, its equipment and accessories;
2. Services – General
2.1. Customer may purchase the Service, including a Booking, directly from ParkBee or through a Third-Party Application as relevant (such as other parking apps). When using a Third-Party Application, payment will be handled by the provider of the Third-Party Application. For the avoidance of doubt: an Agreement is concluded between Customer and ParkBee once the Service or Booking is purchased/made. 2.2. The Third-Party Application provides ParkBee with the necessary information about the Vehicle in order to provide the Service. 2.3. When the Customer uses the Service to make a Booking for which it pays the Parking and Service Fees in advance (ParkBee Booking), the Customer purchases the Booking directly from ParkBee. Payment is handled by ParkBee. If Customer requires to stay longer than the prepaid period, it can book and pay his extended stay through the option ‘overstay’. 2.4. When the Customer uses the Service to arrive at the car park and parks directly ("Parking per minute - ParkBee Go"), the Customer purchases the Service directly from ParkBee. The Customer receives an SMS with a link that allows the Customer to enter the Car Park. The Customer pays via the aforementioned link before exiting the Car Park.
3. Parking and Service Fees
3.1. The Parking and Service Fees payable by Customer (as applicable from time to time) is displayed on Third-Party Applications and the Service. The applicable amount payable by the Customer for a Booking will be displayed in the Booking process and will have to be agreed to in order to successfully complete the Booking. Depending on how the Booking is made, the Booking fee, amounting to the combination of the Parking and Service Fees, will have to be paid either in advance, directly to ParkBee, or afterwards, for example through Third-Party Applications. 3.2. Unless agreed otherwise, Customer is obliged to pay the Parking and Service Fees and to follow the instructions in the payment statement, as supplemented to these terms and conditions. Failure to do so may result in us issuing you with a Payment Notice (please refer to clause 9 (Parking Contraventions) of these Terms). 3.3. ParkBee is at all times entitled to change the Parking and Service Fees in a reasonable manner and to the extent permitted by law, and/or to change the pricing model. 3.4. ParkBee may use a dynamic pricing model to determine the appropriate parking fee. This is determined by algorithms, supply and demand and may vary by Car Park and by Parking Transaction. 3.5. ParkBee charges a Service Fee for each Parking Transaction. The Service Fees are not refunded in the event of a cancellation by the Customer. They will, however, be refunded if ParkBee cancels the booking due to unforeseen circumstances.
4. Bookings
4.1. Note that certain designated Car Parks allow for Bookings to be made for a particular time period in advance, as indicated in the Booking process. A Booking may in some situations be mandatory for using the Services in a particular Car Park. 4.2. Once a Booking is made, the Customer shall be entitled to enter the relevant Car Park during a limited time period, as indicated during the Booking process. Please make sure that you are able to enter the premises of the Car Park within the mentioned time period before completing a Booking. 4.3. Once a Booking has been made, it can be changed or cancelled up to one hour before the start of the Booking, as indicated in the confirmation email. No refunds will be given by ParkBee with respect to any Booking, as Section 6:230p(d) of the Dutch Civil Code applies. In exceptional situations in which ParkBee is unable to meet the Customer’s request regarding a Booking (i.e. no free parking space is available), the Customer is entitled to a refund of the parking and service charges, provided that the Customer notifies ParkBee of this immediately via support@parkbee.com. 4.4. In order to make a Booking at a Car Park or location with automatic number plate recognition (ANPR), ParkBee requires the licence plate number of the Customer's Vehicle. Once the Booking has been made, the Customer can enter the Car Park with the Vehicle whose licence plate number has been provided and/or with the help of third-party apps, in accordance with these terms and conditions. In case the Car Park has automatic number plate recognition (ANPR) available and ParkBee is integrated with the relevant automatic number plate recognition (ANPR) then the licence plate can be recognised using automatic number plate recognition (ANPR) so that the Customer can drive in and out. 4.5. With ParkBee’s prior written approval, certain loyal Customers, as selected by ParkBee, will be able to enter and exit a Car Park on the basis of their number plate without having to make a Booking first.
5. Personal Subscription
5.1. A Subscription is purchased directly from ParkBee. Once the Subscription is activated, the Customer can enter and leave the relevant Car Park at any time. 5.2. Customer needs to set up a user account in order to use a Subscription. With the user account, Customer can subscribe to a Car Park and set up a monthly billing cycle, unless otherwise agreed. 5.3. Customer sets up the payment of the first billing cycle (one month) to activate a Subscription. The date of payment is the date on which a Subscription is activated. This date of payment may change, for example in the event of non-payment. If the monthly fee is not paid within 72 hours from the date of payment, a Subscription will expire automatically. The possibility of use of the Car Park by the Customer expires. 5.4. Customer can cancel a Subscription anytime through their user account. A Subscription will in any event stay active until the end of the then relevant billing cycle. 5.5. ParkBee can cancel a Subscription at any time due to unforeseen changes relating to the Car Park. The Subscription will automatically end at the end of the billing cycle. The Customer has the option to change the Subscription to another location, by contacting ParkBee customer support.
6. Business Subscription
6.1. A Business Subscription is purchased directly from ParkBee. Once the Subscription is activated, the Customer can enter and exit the relevant Car Park or location at any time in accordance with the Subscription. 6.2. ParkBee will create a Community account for the Customer so that the Customer can add users. Each user must download ParkBee Community and log in to enter and exit the parking location. 6.3. The Subscription is active after signing the cooperation agreement and starts on the agreed start date as specified in the cooperation agreement. The Subscription is tacitly renewed monthly and uses a monthly billing cycle unless otherwise agreed in the cooperation agreement. The invoice is sent at the beginning of a new month with a payment term of 14 days. If no payment is received after the final reminder’s payment term, access to the Car Park will be terminated and a collection agency may be called in. 6.4. Unless otherwise agreed upon in writing, the standard payment term for all invoices shall be 30 calendar days from the date of the invoice. 6.5. If payment for any invoice is not received by ParkBee within the stipulated 30 calendar days payment terms, a Late Payment Service Fee will be applied. The Late Payment Service Fee will amount to an additional 5% of the total order value (excluding VAT) specified in the original invoice. For the sake of clarification, if an original order amount is GBP 1000 (excluding VAT), a late payment fee of 5% (e.g., GBP 50 (excluding VAT)) will be added to the outstanding amount. 6.6. In the event that the original invoice amount, plus any previously accrued Late Payment Fees, remains unpaid after 30 calendar days from the initial due date (i.e., Day 31 and onwards), an additional Late Payment Service Fee of 5% of the total order value will be applied for each subsequent 30-day period of non-payment. 6.7. ParkBee will calculate Late Payment Service Fees based on the outstanding balance of the invoice. These fees will continue to accrue for each 30-calendar day period until the full outstanding amount is settled. 6.8. ParkBee will notify the Customer of any Late Payment Service Fees applied to their outstanding balance. These notifications will be sent to the email address provided by the Customer in their account information. 6.9. Any payments received from the Customer will be applied to the outstanding balance in the following order: first to any late payment fees, then to accrued interest, and finally to the principal invoice amount. 6.10. In the event of a dispute regarding the late payment fee or any other aspect of the invoice, the Customer must promptly notify ParkBee in writing. The parties will work together in good faith to resolve any disputes in an equitable and timely manner. 6.11. ParkBee's decision to waive or delay the application of Late Payment Service Fees in a specific instance shall not constitute a waiver of its right to apply such fees in subsequent instances of late payment. 6.12. The Customer may terminate the Subscription at any time subject to one month's notice from the next billing cycle. This termination must be submitted in writing at abonnement@parkbee.com. ParkBee will confirm the termination in writing. 6.13. ParkBee can cancel a Subscription at any time due to unforeseen changes regarding the Car Park. ParkBee will inform the Customer of this in good time. The Subscription is automatically terminated at the end of the billing cycle. The Customer has the option to change the Subscription to another location, by contacting ParkBee customer support. ParkBee will do its best to find a suitable solution together with the Customer. 6.14. ParkBee charges a Service Fee per Subscription. The Service Fee helps ParkBee to provide the best spots and service for its customers. This fee covers (part of) ParkBee's costs directly related to using the Service.
7. Community Members
7.1. Community Managers may grant and revoke memberships to Community Members via the Community service. 7.2. Community Members shall be subject to the same terms as Customers in this agreement. 7.3. ParkBee may at all times terminate the Community Membership, entirely or partly, in writing (by e-mail) with immediate effect and without payment of compensation, in case (i) Community Member violated these Terms (ii) Community Membership was used by someone other than the designated individual (iii) ParkBee’s provision of the Service to the Community Member is no longer commercially viable or desirable, to be decided by ParkBee at its sole discretion.
8. Claims and Complaints
8.1. If Customer’s Vehicle sustains damage while in the Car Park, Customer’s Vehicle is stolen or any possessions are stolen from Customer’s Vehicle while it is in the Car Park the Customer should;
  1. a. immediately notify ParkBee’s customer services department (to be contacted via support@parkbee.com or via the contact details available on our website: https://parkbee.com);
  2. b. in the case of theft, immediately inform the police; and
  3. c. notify their insurers promptly.
8.2. Any claims against ParkBee or complaints about the Service, should be addressed to the customer services department to be contacted via support@parkbee.com. Before submitting a claim, please be informed of and refer to clause 25 (Liability) of these Terms, which set out the extent of ParkBee’s responsibility and liability in relation to any damages or loss.
9. Parking Contraventions
9.1. It is important for the effective management of the Car Park that:
  1. a. Customer complies with all signs and traffic rules in the Car Park, applicable specific location/garage terms and the Parking and Service Fees payable by Customer;
  2. b. Customer parks within the limits of a marked bay for ParkBee;
  3. c. Customer does not park within a bay designated for a specific purpose when he is not entitled to do so (for example, and without limitation, parking in a space designated for disabled persons without an appropriate disability badge displayed, and/or parking in a space for electric Vehicles when not using the charging facility); and
  4. d. Customer pays all amounts due for his Parking transaction and complies with the requirements set out at clause 14 (Ticket Types and Payment Methods) of these Terms.
9.2. If Customer does not comply with the requirements mentioned in 9.1, ParkBee may issue Customer with a Payment Notice requiring Customer to pay the Parking and Service Fees due. ParkBee may issue Payment Notices relating to a breach of the obligations under 9.1 that shall amount to GBP 60 per breach, and shall be collected via payment methods offered by Third-Party Applications or ParkBee. 9.3. If the Car Park and/or the equipment in the Car Park is damaged by the Customer, their Vehicle or its contents, or the passengers in the Vehicle, then, except where the damage arises as a direct result of ParkBee’s wilful intent or negligence (in Dutch “opzet of bewuste roekeloosheid”), Customer is responsible and liable for any damages and shall indemnify ParkBee from any third-party claims in this respect.
10. Security of the Vehicle
10.1. Unless asked by a member of ParkBee’s staff not to do so in the case of emergency, the Customer must ensure that their Vehicle is left securely locked with all windows securely closed and any Vehicle alarm, steering lock or similar device fitted must be engaged. ParkBee is neither responsible nor liable for any damage or loss arising from a failure by the Customer to properly secure their Vehicle. 10.2. ParkBee acknowledges that CCTV may act as a deterrent to criminal activity, but does not make any representation as to the coverage provided or guarantee of the security of the Customer’s Vehicle if the video surveillance cameras are installed in the Car Park.
11. Possessions
11.1. Any possessions left in a Vehicle are left entirely at the Customer’s risk. ParkBee suggests that the Customer ensures that no items are visible from outside the Vehicle. ParkBee is not liable for any theft by third parties from the Customer’s Vehicle.
12. Enforcement of these Terms
12.1. ParkBee may either manually or on the basis of automated processes, including through CCTV, ANPR or the analysis of parking data (such as check-in or check-out data), check whether the Customer complies with these Terms. ParkBee reserves the right to request and obtain additional information through the EReg. ParkBee may engage third-party services, such as private security or enforcement companies. Where these Terms refer to a right for ParkBee to impose additional fines or charges, such fines or charges may inter alia be collected by ParkBee itself, via Third-Party Applications or through a bailiff.
13. Safety in the Car Park
13.1. For safety reasons the Customer is not entitled to remain in their Vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing the Vehicle. After Customer has parked their Vehicle, the Customer must proceed immediately to the nearest passenger lift, staircase or exit, following the recommended route (if any). Customers are only entitled to use the Car Park in accordance with these Terms and additional instructions as applicable and shall not access any other buildings, locations or other places in connection with the Car Park unless such buildings, locations or places contain ParkBee signs from which follows that these are ParkBee approved walkways. The Customer must not, in any circumstances, exit the Car Park by walking under a Vehicle exit barrier, unless the Car Park does not offer another exit and requires the Customer to exit through or by circumventing the entrance.
14. Ticket Types and Payment Methods
14.1. Customer must, depending on the payment methods available, pay the Parking and Service Fees, via the Service or via Third-Party Applications in which the Service is integrated as applicable. ParkBee reserves the right to offer other payment methods via the Service. 14.2. The (digital) parking ticket is only valid for the Vehicle in respect of which it is issued.
15. Access and Re-location of Vehicles
15.1. ParkBee reserves the right to refuse the admission of any Vehicle to the Car Park for any legitimate reason whatsoever. 15.2. ParkBee reserves the right to move Vehicles within the Car Park using whatever method we consider appropriate (even if, as a consequence, the damage is caused to your Vehicle) to the extent that is reasonably necessary for the purposes of safety of persons or property, or to avoid obstruction at the Car Park. 15.3. ParkBee reserves the right to move or have moved at its instruction Vehicles within or remove them from the Car Park, at its own initiative or upon request of the party offering the Car Park, using whatever method we consider appropriate (even if, as a consequence, the damage is caused to your vehicle), in the event the time the Vehicle is parked in the Car Park exceeds the amount of time allowed in the Car Park, as specified to the Customer through the Service. 15.4. ParkBee additionally reserves the right to ask a lawful authority to remove any Vehicle to another reasonably convenient car park, whether or not operated by ParkBee, where the Car Park has to be unexpectedly closed permanently or temporarily, either in whole or in part, due to a matter outside of ParkBee’s control, or if the Car Park has to be evacuated in an emergency. 15.5. To the extent that it is necessary to do so in the exercise of the rights conferred upon ParkBee in this clause, ParkBee reserves the right to drive or otherwise take your Vehicle onto a public highway. In doing so ParkBee will take reasonable care of the Vehicle.
16. Abandoned Vehicles
16.1. ParkBee is entitled to regard as abandoned any Vehicle left in the Car Park for more than 28 days without prior notification to ParkBee, or which is not known to be covered by a current valid reason, Subscription, or other ticket or booking. 16.2. ParkBee reserves the right to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered keeper of the Vehicle, to take steps ourselves to remove) and to dispose of as waste or sell any abandoned Vehicle. Before proceeding with the disposal or sale of abandoned Vehicles ParkBee will:
  1. a. refer the matter to the appropriate authorities, which may include the local police and the EReg; and
  2. b. affix a notice to the Vehicle at least seven (7) days before the date on which ParkBee proposes to remove the Vehicle stating that the Vehicle will be removed and sold when that period expires.
16.3. Abandoned Vehicles will be disposed of as waste or sold by auction. When sold by ParkBee, the proceeds of sale will be applied in and towards satisfaction of all sums owing to ParkBee together with the expenses of sale and ParkBee’s reasonable storage and removal costs for the period during which the Vehicle is in ParkBee’s possession. 16.4. Any balance of the sale proceeds remaining after satisfaction of any sums owing will be held by ParkBee on behalf of the registered keeper of the Vehicle and paid over on proof of entitlement.
17. Prohibited Activities and Abuse
17.1. Customer must not tow any Vehicle into the Car Park except as part of services offered at the Car Park by persons authorised by ParkBee and no work on and no cleaning of Vehicles by the Customer or the Customer’s agent, other than with ParkBee’s prior specific permission, is permitted in the Car Park. In the event of a Vehicle breakdown, the Customer must contact the Car Park attendant to ensure that the Vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park. 17.2. No activity in connection with the selling, hiring or other disposal of vehicles or goods or services may be carried out in the Car Park without ParkBee’s prior specific written permission. 17.3. The Customer is not allowed to dispose of any items or drop litter in the Car Park. Customers are kindly requested to place any rubbish/litter in the bins that are provided or to take it away with them when leaving the Car Park. 17.4. Customers are not allowed to pour petrol, or any other fuel, into their Vehicle whilst it is in the Car Park. Customers are also not allowed to take petrol, or any other fuel, out of their Vehicle whilst it is in the Car Park. 17.5. Smoking is forbidden within both the Car Park and the immediate vicinity of the Car Park. 17.6. Anti-social behaviour will not be accepted in ParkBee’s Car Parks. This includes (but is not limited to) drinking alcohol, taking or dealing in illegal substances, fighting and/or loitering. Car Parks are designed for the sole purpose of parking Vehicles. If Customers cause a nuisance or disturbance to others it may be recorded by CCTV and action may be taken against them. 17.7. Customers should not take photos or carry out any filming within the Car Park without ParkBee’s written consent. 17.8. The Customer is obliged to pay for the full period during which their Vehicle is parked in the Car Park, including the Booking as applicable, in accordance with the agreed arrangements and Parking and Service Fees. The Customer is not allowed to fraudulently or artificially modify, shorten, manipulate or alter the time for which they are to compensate ParkBee. By way of example: the Customer is not allowed to pretend to leave the Car Park while their Vehicle is still parked, or to pretend to enter the Car Park, while their Vehicle is already parked. In the case of a violation of this clause, ParkBee is entitled to impose (or have imposed) an additional fine of GBP 300, and also to charge the Customer for the actual or estimated parking fees which the Customer was owed to ParkBee.
18. Confidentiality
18.1. Customer shall keep Confidential Information about ParkBee strictly confidential. Customer shall not in any way disclose to anyone any Confidential Information about ParkBee, including (but not limited to) any information about the Service, the provision of the Service, any activity, financial matter, business plan, intellectual property right, information system, working method, employee and supplier relating to the Service. The foregoing does not apply if and insofar as:
  1. a. Customer is obliged by law to disclose such information, in which event Customer shall consult with ParkBee about how this will be effected; or
  2. b. Customer has obtained prior written consent from ParkBee.
19. Data Protection and Privacy
19.1. ParkBee processes personal data (including data relating to a Vehicle’s VRM or owner) in accordance with ParkBee's Privacy Policy.
20. Ownerships and Restrictions
20.1. Customer acknowledges that all rights, titles and interests in and to the Service are owned by or licensed to ParkBee, software applications and application programming interfaces related to the Service, and any modifications and enhancements thereof, contents, material and information made available via the Service, including without limitation all intellectual property rights and such rights are protected by international intellectual property laws. 20.2. Customer will not: (i) copy, reproduce, alter, modify, or create derivative works from the Service; (ii) license, sublicense, sell, resell, rent, lease, distribute, transfer, timeshare, assign or resell the Service, or use the Service as the basis for developing a competitive solution (or contract with a third-party to do so); or (iii) remove or alter any of the logos, trademark, patent or copyright notices, confidentiality or proprietary legends or other notices or markings that are on or in the Service. The Customer will use the Service in compliance with all applicable laws and regulations. 20.3. Customer will not: (i) sub-licence their right to access and/or use the Service; (ii) permit any unauthorised person or third-party to access or use the Service; (iii) use the Service to provide services to third-parties; (iv) republish or redistribute any content or material from the Service; and (v) make any alterations to the Service; (vi) circumvent (technical) measures or misuse the Service in any way in order to prevent or limit payment of the Parking and Service Fees due. 20.4. Customer will not authorise or encourage any third-party to (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by ParkBee; or (ii) use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. 20.5. If Customer does not comply with this section 20 of the Terms, ParkBee may hold the Customer liable without notice and claim compensation for damages already suffered or future damages. The Customer acknowledges paying the damages imposed without deduction of any litigation costs.
21. Intellectual Property
21.1. Customer acknowledges that all rights, titles and interests in and to the Service are owned by or licensed to ParkBee and any modifications and enhancements thereof, including without limitation all intellectual property rights, and such rights are protected by, amongst others, U.S., European and international intellectual property laws.
22. Term and Termination
22.1. The Terms will continue to apply until terminated by ParkBee or Customer as follows. 22.2. The Customer has the right to terminate the Agreement at any time within the applicable conditions (e.g. up to 60 minutes before the start of a Booking), for any reason or no reason, by unsubscribing from the Service, unless otherwise agreed or if the Customer has a Subscription. If the Customer has a Business Subscription, a notice period of one month applies from the next billing cycle. Customers with a Business Subscription should cancel it in writing at abonnement@parkbee.com. 22.3. ParkBee may at all times terminate the Agreement, entirely or partly, in writing (by e-mail) with immediate effect and without payment of compensation, in case (i) Customer violated these Terms (ii) ParkBee’s provision of the Service to Customer is no longer commercially viable or desirable, to be decided by ParkBee at its sole discretion. 22.4. Terms that by their content are intended to survive the expiration or termination of these Terms, including (without limitation), provisions governing ownership and use of intellectual property, warranties, liability, indemnification, governing law and jurisdiction, will survive the expiration or termination of these Terms.
23. Force Majeure
23.1. ParkBee shall not be liable for any non-performance of its obligations pursuant to the Terms if such non-performance is caused by a Force Majeure Event. In case of a Force Majeure Event, ParkBee has the right to suspend the execution or further execution of the Service.
24. Third-Party Applications
24.1. The Service may be integrated with Third-Party Applications. These Third-Party Applications are governed by its own terms and conditions and/or other relevant terms or (privacy) policies. Customer’s use of these Third-Party Applications will be governed by and subject to such terms and conditions and/or other relevant terms or (privacy) policies. Customer acknowledges and agrees that ParkBee is not responsible or liable for Customer’s use of any Third-Party Application and/or for any parking transaction the Customer may enter into with the provider of any such Third-Party Application.
25. Liability
25.1. The Customer acknowledges and agrees that parking is at their own risk. The Agreement does not include permanent surveillance of the Vehicle by ParkBee or the relevant garage or real estate owners. 25.1.1. ParkBee cannot be held liable, to the extent permitted by law, for any damage resulting from theft and loss of, or other damage to the Vehicle or other belongings of the Customer placed in the relevant Car Park. 25.1.2. The limitations of liability as set in this clause 25 may also be invoked vis-à-vis the Customer by the relevant Car Park garage or real estate owner. 25.2. The Customer acknowledges that the Service, as an internet-delivered software application, may experience periods of downtime, including but not limited to scheduled maintenance and that ParkBee depends on the availability and accessibility of third-party software (including but not limited to the EasyPark application). ParkBee makes no representations or warranties, whether express, implied or statutory, with respect to the Service provided hereunder, including the Service and any documentation, content, data and materials made available with the Service. ParkBee specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, non-infringements, and accuracy. ParkBee does not warrant that the Service will be error-free or operate without interruptions or downtime, that the parking spaces offered via the Service are available in the Car Park or that the results obtained from the Services meet Customer’s needs. 25.2.1. In no event shall ParkBee, under any circumstances, be liable to the Customer for any direct, indirect, incidental, special, punitive, or consequential damages (including but not limited to of profit, missed savings, damage due to company stagnation, reputational damage) whatsoever resulting from and/or in connection with (i) any claim of any nature arising under the Terms (ii) mistakes, or inaccuracies of content or information available via the Service (iii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Service (iv) any errors, viruses, bugs, trojan horses, interruptions or downtime of the Service and/or third-party software (including but not limited to the EasyPark application) (v) any use of the Service by the Customer. In no event shall the aggregate liability of ParkBee exceed the amount you paid ParkBee for the Service, if any, in the past 6 (six) months before occurrence of the event giving rise to the claim. 25.2.2. The limitation of liability set forth in this section shall not apply to damages arising from wilful intent or gross negligence from the side of ParkBee (“opzet of bewuste roekeloosheid”). 25.3. The Customer agrees to hold harmless and indemnify ParkBee, and its affiliates, management, officers, agents, subcontractors and employees from and against any third-party claim arising from or in any way related to Customer’s, including its affiliates, management, officers, agents, subcontractors and employees, and or other person’s (i) use of the Service; and (ii) violation of the Terms, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature.
26. General
26.1. ParkBee reserves the right to unilaterally amend these Terms, which amendments will take effect immediately, or after ParkBee makes these amendments available to Customer to the extent required by law. If the Customer does not agree to the revised Terms, the Customer should discontinue the use of the Service. 26.2. Each of the terms and conditions herein operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 26.3. The Customer consents to the use of his data for marketing purposes as stated in ParkBee's Privacy Policy. 26.4. The Customer is obliged to notify ParkBee of any changes affecting the Service purchased in good time.
27. Governing Law and Jurisdiction
27.1. These Terms are governed by and shall be construed in accordance with the laws of England. If you are a customer living elsewhere in the EU, this choice of law shall be without prejudice to any applicable provisions of mandatory consumer protection law under the laws of your country of residence, to the extent that these offer you more protection. 27.2. Any dispute arising out of or in connection with these Terms shall be submitted exclusively to the competent courts in England, notwithstanding the right of appeal.